Frequently asked questions
Quick answers to the questions we hear most often. Don't see your question? Get in touch and we'll help.
What are Town Hall hours?
Town Hall is open Mon–Fri, 8:00 AM – 5:00 PM (closed for lunch 12:30 – 1:30 PM). Call 336.367.7941 to reach staff during business hours.
How do I pay my water or utility bill?
Use the Online Payment link in the top menu to pay securely through our billing partner. You can also pay by mail or in person at Town Hall.
Where can I find town forms and permit applications?
Visit the Residential Forms or Business Forms pages under the Residents and Business menus.
When does the Town Council meet?
Meeting dates, agendas, and minutes are posted on the Town Meetings page under Town Government.
How do I sign up for emergency alerts?
Use the Sign up for Alerts link in the top menu to register through our notification partner.
Who do I call for after-hours utility emergencies?
Call 336.367.7941 and follow the after-hours prompts to reach the on-call operator.
More frequently asked questions
How do I pay my water bill or Town bill?
Use the Town's online payment link when available, or contact Town Hall for current payment options. Have your account information ready when asking about billing.
Where is Town Hall located?
Town Hall is located at 110 Carolina Ave North, Boonville, NC 27011. The main phone number is 336.367.7941.
Who do I contact about zoning?
Start with the Zoning & Land Use page or contact Town Hall. Staff can help determine whether a permit, map review, or board process may be needed.
When does the Town Council meet?
Town Council meetings are generally held monthly. Check the Town Meetings page and calendar for current dates, agendas, minutes, and any public hearing notices.
How do I open a business in Boonville?
Start with the Business Permits & Licenses page. You may need zoning review, a business permit, signage review, utility coordination, or other approvals depending on your business and location.
Where can I find forms?
Resident forms and business forms are organized by audience. Use the Residents Forms page for common household and utility forms, and the Business Forms page for business-related documents.
How do I sign up for Town updates?
Use the newsletter page and alert sign-up link to receive Town news, events, and important notices.
What should I do in an emergency?
Call 911 for emergencies. For non-emergency Town questions, use the contact page or the appropriate department phone number.