Frequently asked questions

Quick answers to the questions we hear most often. Don't see your question? Get in touch and we'll help.

What are Town Hall hours?

Town Hall is open Mon-Fri, 8:00 AM-5:00 PM [verify]. Call 336.367.7941 to reach staff during business hours.

How do I pay my water or utility bill?

Use the Online Payment link in the top menu to pay securely through our billing partner. You can also pay by mail or in person at Town Hall.

Where can I find town forms and permit applications?

Visit the Residential Forms or Business Forms pages under the Residents and Business menus.

When does the Town Council meet?

Meeting dates, agendas, and minutes are posted on the Town Meetings page under Town Government.

How do I sign up for emergency alerts?

Use the Sign up for Alerts link in the top menu to register through our notification partner.

Who do I call for after-hours utility emergencies?

Call 336.367.7941 and follow the after-hours prompts to reach the on-call operator.